Digital appointments

An alternative to face-to-face clinics

Virtual clinics put patients in control by allowing them to report outcomes and submit data on their own time and without the need for travel or set appointment times.

This service aims to reduce unnecessary time and financial costs on patients, clinicians and the NHS. It supports self-management of a range of chronic conditions, and increases patient control and ownership of their health data.

Who it's for

The virtual clinics service is suitable for pre-appointment vetting, standard and return outpatient appointments.

It forms the backbone of the dermatology virtual consultation service, currently live in partnership with the NHS in Scotland.

It’s applicable for range of other conditions including orthopaedics, cardiology, ophthalmology, general psychiatry, endocrinology, gastroenterology, diabetes, sleep, asthma and other respiratory diseases.

How it works

Health professionals invite patients to virtual clinics as an alternative face-to-face consultations. They can set up digital appointments through the service or through API integration with existing patient management systems.

Patients have a set window of time for their digital appointment, when they can submit data including images, video, physiology and patient-reported outcomes.

Health professionals access a clinical dashboard where they can search, view and create appointments, message patients, or refer appointments to colleagues.

They can also complete open appointments, take notes, and save appointment details to the patient’s electronic record.

Professionals have the option to retain their existing clinical workflow through integration with an existing system, or integrate rules to automate processes.


Lenus and selected services are certified as class 1 medical devices under EU regulations for medical devices.

Our quality management system is compliant with the requirements of International Standard BS EN ISO 13485:2016.

Third party assessments ensure continuing compliance to the changing regulatory landscape.

Get in touch

If you’re interested in deploying the virtual clinics service or integrating an existing service with Lenus, contact us to discuss your specific requirements. We can provide an indicative quote.

Contact us


We deliver this service on a license basis for a minimum period of 12 months.

Your exact cost will depend on the number of patients, duration of service, and required integrations with existing systems.

You’ll need a Lenus Digital Health and Care Platform licence to enable this service. Contact us to find out more.

G-Cloud approved

All UK public sector bodies, including the NHS, can purchase this service through G-Cloud 11, or directly from Storm ID.

The virtual clinics service was developed by Storm ID with significant input from NHS specialists.