Policies

Your privacy is important to us. Any information we collect about you while you use this website will only be used in the ways outlined below.

We may change this policy from time to time by updating this page. You should check back here to ensure you are happy with any changes.

This policy was last updated on 7 November 2024.

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

We use the information we gather to understand your needs and provide you with a better service. In particular, we use it for:

• Internal record keeping.
• We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes.

We may also use this information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have physical, electronic and managerial processes in place to safeguard and secure the information we collect online.

Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookies.

The cookies we use are:

ARRAffinity

• Type: Necessary
• Purpose: Used to distribute traffic to the website on several servers in order to optimise response times.
• Duration: Session
• Domain: lenushealth.com

ARRAffinitySameSite

• Type: Necessary
• Purpose: Ensures that requests from a client are routed to the same origin server in any browsing session.
• Duration: Session
• Domain: lenushealth.com

_cf_bm

• Type: Necessary
• Purpose: This cookie is used to distinguish between humans and bots. This is beneficial for the website, to make valid reports on the use of their site.
• Duration: 24 hours
• Domain: fonts.net

_ga

• Type: Performance
• Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
• Duration: 2 years
• Domain: lenushealth.com

_ga_O39HP2CJP4

• Type: Performance
• Purpose: Used to persist session state.
• Duration: 2 years
• Domain: lenushealth.com

_gid

• Type: Performance
• Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
• Duration: 24 hours
• Domain: lenushealth.com

ai_session

• Type: Functionality
• Purpose: Preserves users’ states across page requests.
• Duration: Session
• Domain: lenushealth.com

ai_user

• Type: Functionality
• Purpose: Used by Microsoft Application Insights software to collect statistical usage and telemetry information.
• Duration: 1 year
• Domain: lenushealth.com

lenus.privacy

• Type: Functionality
• Purpose: Stores the user’s cookie consent state for the current domain.
• Duration: 1 year
• Domain: lenushealth.com

test_cookie

• Type: Test
• Purpose: Used to check if the user’s browser supports cookies.
• Duration: Session
• Domain: doubleclick.net

Third-Party Cookies

_cf_bm (fonts.net)

• Purpose: To identify trusted web traffic.
• Privacy Policy: https://www.myfonts.com/a/font/legal/website-use-privacy-policy

test_cookie (doubleclick.net)

• Purpose: Used to determine if the browser’s cookies are enabled, supporting ad delivery or retargeting.
• Privacy Policy: https://policies.google.com/privacy?hl=en

Our website may contain links to other websites of interest.  If you leave our site via a link, please be aware that other websites will have their own privacy policies. We are not responsible for the protection and privacy of any information  you provide while visiting another website.  Always check the privacy policy of the website you are on to ensure you are happy with the information it collects about you.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@lenushealth.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

To request this information, please email hello@lenushealth.com or write to:

Lenus Health Ltd
43 Constitution Street
Edinburgh, EH6 7BG
UK

If you believe that any information we hold about you is incorrect or incomplete, please contact us so we can correct it. Email or write to us at the addresses above.

We employ a Data Protection Officer to check that we handle personal information in a way that meets data protection law. If you are unhappy with the way in which we use your personal information please tell our Data Protection Officer using the contact details below.

Write to:

Data Protection Officer
43 Constitution Street
Edinburgh
EH6 7BG
Email: dataprotection@lenushealth.com
Call: 0131 561 1250

If you are unhappy with any aspect of the use of your data, you have the right to lodge a complaint with the Information Commissioner's Office( ICO) by post, phone or email to:

The Information Commissioner’s Office – Scotland
Queen Elizabeth House
Sibbald Walk
Edinburgh
EH8 8FT
Email: Scotland@ico.org.uk
Call 0303 123 11