Dermatology virtual consultations

Remote appointments and patient-reported outcomes

The dermatology digital appointment service allows for asynchronous digital consultations with a remote health professional. It aims to save clinical time which can be diverted to meet rising demand for new appointments.

Patients send photos and information about their skin condition at a time that suits them within a set period of up to seven days.

Who it's for

The dermatology virtual consultation service is intended as a replacement for routine return outpatient appointments.

The NHS fields more than 283,000 dermatology outpatient appointments each year, with 59% of these being return appointments.

The dermatology virtual consultation service aims to take some of this pressure off the NHS by virtualising this care pathway and supporting self-management of chronic skin conditions.

How it works

Patients with chronic skin conditions are invited to the service by email as an alternative to face-to-face consultations.

Patients securely share photographs of their condition and answer set questions as part of virtual consultations. Consultations are open for up to a week, with regular email and SMS reminders.

Clinicians access the dermatology clinical dashboard, which aggregates and displays data for all onboarded patients.

They can respond to the appointment and share outcome with patient and save a copy of the appointment to the patient’s electronic health record.


Lenus and selected services are certified as Class I under EU Medical Device Regulations (MDR).

Our quality management system is compliant with the requirements of International Standard BS EN ISO 13485:2016.

Third party assessments ensure continuing compliance to the changing regulatory landscape.

Get in touch

If you’re interested in deploying the dermatology virtual consultation service or integrating an existing service with Lenus, contact us to discuss your specific requirements. We can provide an indicative quote.

Contact us


We deliver this service on a license basis for a minimum period of 12 months.

Your exact cost will depend on the number of patients, duration of service, and required integrations with existing systems.

You’ll need a Lenus Digital Health and Care Platform licence to enable this service. Contact us to find out more.

G-Cloud approved

All UK public sector bodies, including the NHS, can purchase this service through G-Cloud 11, or directly from Storm ID.

The digital outpatient service was developed by Storm ID with significant input from NHS specialists.