Digital Home Care

The Lenus Service has improved the management of COPD by demonstrating a reduction in hospital admissions, sustained usage at 2 years follow-up and equality in access to care.

Detailed results from the Remote-Management of COPD: Evaluating the Implementation of Digital Innovation to Enable Routine Care (RECEIVER) Trial are available in the Evidence pages.

Our aim is to ensure that our COPD service is accessible to as many users as possible. This means, for instance, users should be able to:

• Zoom in up to 300% without text spilling off the screen.
• Navigate most of the service using only a keyboard.
• Navigate most of the service using speech recognition software.
• Listen to most of the service using a screen reader, which includes the most recent versions of JAWS (Job Access With Speech), NVDA (Non Visual Desktop Access), and VoiceOver.

We know some parts of our services are not fully accessible:

• Some sections may be inaccessible to users utilising screen readers, including NVDA or the Talkback or VoiceOver screen reader on mobile devices.
• Status messages might not always be announced by the screen reader.
• Buttons in certain sections of the service may lack distinct labels.

If you face challenges accessing any portion of our COPD service or come across any accessibility concerns, please reach out via the 'contact' section.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Lenus Health is committed to making its COPD Service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Our COPD service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances mentioned below.

The following sections are non-accessible for the reasons stated:

• Some text isn't available to screen readers, which doesn't meet the WCAG (Web Content Accessibility Guidelines) 2.1 success criterion 1.3.1 Level A (Info and Relationships).
• Not all status messages are announced by the screen reader, violating WCAG 2.1 success criterion 4.1.3 Level AA (Status messages).
• Some buttons lack unique labels, contravening WCAG 2.1 success criterion 2.4.6 Level AA (Headings and labels).

We are currently working to address these specified accessibility issues and ensure that all information is presented in an accessible way for all users.

The COPD service underwent testing on 15/10/2021. The assessments were executed by Storm ID.

We routinely assess the user experience for non-compliance with WCAG 2.1 Level AA, documenting our insights to maintain a record of areas for enhancement in the ongoing development of the platform and services.

Our accessibility evaluation outlines the discovered issues and lays out our strategies for enhancing accessibility on our digital services.

This statement was prepared on 15 October 2021. It was last revised on 4 September 2023