Innovative Care Recovery Service

Outpatient Appointments

An elective care service for outpatient appointments to support increased clinical capacity, meet growing demands and protect resources.

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The Digital Appointments Service enables enhanced vetting, patient initiated follow-up (PIFU) and early discharge onto virtual wards to drive efficiency and convenience in outpatient services.


  • In Scotland, the NHS fields more than 283,000 dermatology outpatient appointments each year
  • 59% of these are return appointments

The Digital Appointments Service has demonstrated a 25% increase in reclaimed clinical time, allowing care providers to meet growing demand and address backlogs. It also aims to support patients in participating in their care.

Case Study

We first partnered with NHS Scotland to develop the Digital Appointments Service for Dermatology. Today, it covers a range of specialties, including dermatology, rheumatology, orthopaedics, gastroenterology, sleep apnoea and pain management.

This service is currently in use by NHS Greater Glasgow and Clyde, NHS Forth Valley and NHS Grampian and being rolled out nationally across all NHS Boards in Scotland. 

HSJ Award

Digitising Patient Services Initiative Winner

How it works

Patients share photos of their condition and answer a customisable set of questions

Virtual consultations are open for up to a week with ongoing exchange between the clinician and the patient, who is prompted by email and SMS reminders

Clinicians access their full clinical dashboard, which integrates all exchanges and patient-provided data

The clinical care team can review and respond to patient submissions as well as send a copy of the appointment to the patient’s electronic health record


This service is available on a license basis for a minimum period of 12 months.

Exact costs depend on the number of patients and integrations with existing systems. This includes patient management systems (PMS) and electronic medical records (EMR). Contact us for a quote.

Meet our experts

Get in touch if you would like to meet with our product or sales specialists. We'll be pleased to provide solution demonstrations and discuss pricing.

We are a Crown Commercial Service Supplier. Our solutions are on UK frameworks: G-Cloud 13, Spark DPS and AI DPS.

Crown Commercial Service supplier G-Cloud supplier