Support

At Lenus Health our Customer Success team passionately works towards ensuring our customers not only achieve but exceed their goals with our health solutions. Through regular catch-ups, we offer personalised guidance, covering everything from the initial onboarding process to comprehensive ongoing support, aiming to maximise the benefits of our services for every customer. Our approach is proactive, focusing on understanding each customer's unique needs and challenges.

If you encounter any technical difficulties while using our solutions, whether it's accessing your account, navigating through features, or any other technical concern, we encourage you to reach out to us directly.

Our support team is equipped with the expertise to address your queries efficiently.

You can contact us through the following channels:

• Helpdesk: https://helpdesk.lenushealth.com/
• Email: support@lenushealth.com

Our team will guide you through troubleshooting steps and provide solutions to resolve your technical issues swiftly.

If you are a patient using Lenus Health solutions and require assistance, we recommend reaching out to your clinical team in the first instance. Your healthcare provider or clinical team is best positioned to address any medical or healthcare-related concerns you may have.

Your clinical team can provide guidance on using our solutions effectively to support your healthcare journey. They can also assist in troubleshooting any issues specific to your medical needs and ensure you receive the necessary support tailored to your health requirements.

At Lenus Health, we are committed to empowering both our customers and their patients with reliable support and assistance. Should you have any further questions or require additional information, please don't hesitate to get in touch with us.

Thank you for choosing Lenus Health. We're here to support you every step of the way.